Co-Managed IT Services
We provide support to enhance the capabilities of your current IT team.
Our role is to bolster your in-house team. Tailored to your unique requirements, we can craft a package designed to alleviate the additional workload from your team. Additionally, we provide a comprehensive suite of tools, software, and processes that your team can utilize to enhance your business operations and ensure your success.
Our tools, your team
Service Desk
Our comprehensive support tool is accessible to your team. It simplifies the process for your users to submit tickets and enables your technicians to diagnose issues and offer remote support with just one click.
Asset Managment
Whether rolling out software or patching computers, our service provides your team with access to the entire IT asset inventory. Execute custom reports, monitor system health, and receive performance alerts, supporting Windows, Apple, and Linux machines.
Support On-The-Go
Provide your in-house technicians with a mobile app to support and provide remote assistance to your employees. Get real-time notifications and alerts on the go.
Our Team
Our team is equipped to assist with both everyday issues and specialized engineering tasks. We are committed to developing a tailored solution that meets your unique requirements.
Need a more full-service solution?
As your dedicated IT partner, we are committed to collaborating with you and your team to develop a comprehensive solution tailored to your technology requirements. Our turn-key solutions are designed for flexibility, allowing for management by either your team or ours. We ensure a smooth integration with your current team to provide robust support for your business operations.
Our Services
Managed Security
We provide a comprehensive managed security offering to our clients, including Managed Detection and Response (MDR), Email Security, and Multi-Factor Authentication.
IT Service and Support
We provide responsive on-site and remote support. Whether your facing network and printer issues, setting up new user accounts or troubleshooting software. We're here for you.
Phone & Telecommunications
We have partnered with a variety of best-in-class telecommunications providers to offer dependable solutions tailored to fit your specific business needs.
Audits and Compliance
If your business's IT systems need to comply with regulatory requirements such as PCI/DSS, HIPAA, ISO, or GDPR, our team will ensure that the appropriate controls are implemented and assist with the annual renewal documentation.
Backup and Disaster Recovery
We assist in preparing your business for the potential of a system failure. It is critical to have backups of your vital data and a disaster recovery plan in place.
User Awareness Training
As many as 95% of cybersecurity incidents can be attributed to human error. Our awareness training equips your employees with the knowledge to operate securely to help prevent such incidents.
Remote Work
Your employees need access to data on-the-go. Whether you're working in a hybrid work environment or fully remote we offer solutions to keep your data secure no matter where you are.
Monthly Reporting
Our monthly reports offer a comprehensive summary of your business's operational status. Our reports cover backups, service tickets, Security (SoC) reports, and other vital information to ensure the seamless operation of your business.
Why Tier2 is the right choice for your business?
As your trusted IT partner, we take pride in ensuring seamless integration of technology into your business processes. Our dedicated team provides timely and reliable support, addressing any technical challenges, giving you the ability to focus solely on your business. Our security-first mindset means that we evaluate your current security measures and add any additional measures to ensure your date is safeguarded. We provide monthly health reports making your operations more efficient, resilient, and future-ready. Think of us not just as a service provider, but as an integral part of your extended team, committed to your success.